Terms of Service

1. Agreement to terms

By accessing or using FurTag ("we", "us", "our") — including our website, QR pet tags, and any related services — you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

FurTag™ is a trading name of HiveFlock Technology Ltd.

2. Our services

FurTag provides QR-coded pet tags, the FurTag app, and related services so that:

• You can register your pet and add contact and care information.
• Anyone who finds your lost pet can scan the tag with a smartphone to view your contact details (or a limited, finder-friendly view) and help reunite your pet with you.
• FurTrack, our GPS collar, can show you where they are when they are out of sight.
• Protect is an optional paid plan for extra pets, alerts, and Lost Mode features, as described on our website and in the app.

3. Your account and information

You are responsible for:

• Keeping your account credentials secure.
• Providing accurate, current information for your pet(s) and contact details so finders can reach you.
• Ensuring your use of our services and the information you provide comply with applicable laws.

4. Acceptable use

You must not use our services to:

• Harass, deceive, or harm others, or promote illegal activity.
• Impersonate another person or entity.
• Attempt to gain unauthorized access to our systems or other users' accounts.
• Use the platform for any purpose unrelated to pet safety and recovery as intended.

We may suspend or terminate access if we reasonably believe you have breached these terms.

5. Products and orders

Purchases of physical FurTags, FurTrack collars, and postage are subject to the terms presented at checkout and our shipping and returns policy. Those physical goods are billed by us (currently through Stripe). We aim to describe products accurately; if you receive something that does not match the description, please contact us for a resolution.

6. Protect subscriptions

Protect is an auto-renewing subscription. The same FurTag account can unlock Protect whether you subscribe on the website or in the iOS or Android app.

• Website: billed through Stripe. Manage or cancel from your FurTag billing page.
• iOS app: billed as an in-app purchase through your Apple ID. Payment is charged when you confirm the purchase. The subscription renews unless you cancel at least 24 hours before the end of the current period. Your Apple ID is charged for renewal within 24 hours before the period ends. Manage or cancel in Settings → Apple ID → Subscriptions.
• Android app: billed through Google Play. Manage or cancel in Google Play → Payments & subscriptions.

Current plans are Protect monthly and Protect yearly. The price shown in the App Store, Google Play, or on our website at the time of purchase is the price you pay. Unused time from a free trial, if offered, is forfeited when you buy.

You can restore a store purchase on another device by signing in to the same FurTag account and using Restore purchases in the app. Deleting the app does not cancel a store subscription — you must cancel with Apple or Google.

7. Privacy

Your use of FurTag is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using our services, you consent to that processing.

8. Disclaimers

Our services and tags are provided "as is". We do not guarantee that every finder will scan the tag or that reunification will occur in every case. We are not liable for the actions of third parties (including finders or other users) or for events outside our reasonable control.

9. Limitation of liability

To the fullest extent permitted by law, FurTag and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability in connection with these terms or the services shall not exceed the amount you paid us in the twelve months before the claim arose.

10. Changes to these terms

We may update these Terms of Service from time to time. We will post the updated terms on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms. For material changes, we may provide additional notice (e.g. by email or a notice in your account).

11. Contact

For questions about these terms or our services, please contact us via the contact options provided on our website or in your account area.